FAQs

❓ Frequently Asked Questions (FAQ)

Everything You Need to Know About Stay Warm Products

🔥 GENERAL QUESTIONS

What is Stay Warm?

Stay Warm provides premium heated products — including rechargeable hand warmers, heated socks, and electric blankets — designed to keep you comfortable during the coldest months.

Are your products safe to use?

Yes. Every product includes built-in overheat protection, automatic shut-off features, and safe heating technology tested for daily use.

Which countries do you ship to?

We currently ship to:
🇬🇧 United Kingdom
🇺🇸 United States
🇨🇦 Canada

We do not ship outside these regions at this time.

Do you offer free shipping?

Yes — FREE shipping is included for all orders to the UK, USA, and Canada.

How long does shipping take?

Typical delivery times:

  • UK: 5–8 business days

  • USA: 7–12 business days

  • Canada: 7–12 business days

(Delays may occur during holidays or extreme weather.)

Can I track my order?

Yes — once your order ships, you will receive an email with your tracking number and live updates.

🧦 HEATED SOCKS — FAQ

How long do the heated socks stay warm?

Depending on heat level:

  • Low: 9–10 hours

  • Medium: 7–8 hours

  • High: 5–6 hours

How do I wash them?

Remove the battery pack and wash on a gentle cycle.
Do not tumble dry — air-dry only.

Are they safe for poor circulation or cold feet?

Yes — heated socks can help improve warmth and comfort.
(Always consult a doctor for specific medical conditions.)

🧤 HAND WARMERS — FAQ

How long do the hand warmers stay warm?

Between 5 and 16 hours, depending on the temperature setting.

How long does charging take?

A full charge takes 2–3 hours.

Can I use both warmers together?

Yes — the magnetic design allows them to snap together for 360° warmth or be used separately for each hand.

Are they safe to keep in pockets?

Yes, they are designed for portable, daily safe use.

🛌 HEATED BLANKETS — FAQ

How many heat settings are there?

Each blanket includes 6 adjustable heat levels.

Is the blanket machine washable?

Yes — remove the controller and wash on a gentle cycle. Air dry only.

Does it turn off automatically?

Yes — the blanket features a 10-hour automatic shut-off and built-in overheat protection.

Can I sleep with it on?

Yes, but always use a safe heat setting and follow all instructions.

💳 PAYMENTS & RETURNS

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and other major secure payment options.

Do you offer returns or refunds?

Yes — we provide a 30-day money-back guarantee.
If you’re not satisfied, contact us within 30 days of receiving your order.

My product arrived damaged — what should I do?

Email us at support@storestaywarm.com with photos and your order number.
We’ll send a replacement right away.

📩 CONTACT & SUPPORT

How do I contact you?

You can reach us anytime at:
📧 support@storestaywarm.com

We reply within 24 hours.