Return Policy
🔄 Return & Refund Policy
Thank you for shopping at StoreStayWarm. We want you to be completely satisfied with your purchase. If you're not happy for any reason, we’re here to help.
🕒 30-Day Return Policy
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be:
In the same condition that you received it
Unused and in its original packaging
With all accessories, manuals, and tags included
Items that are damaged due to misuse are not eligible for return.
💸 Refunds
Once your return is received and inspected, we will notify you via email.
If approved, your refund will be processed to your original payment method within 3–7 business days.
Please note:
Shipping fees (if applicable) are non-refundable.
Refund times may vary depending on your bank or payment provider
🔁 Exchanges
We offer free exchanges for:
Defective or damaged items
Items that arrived incorrect
If you need an exchange, contact us at support@storestaywarm.com before sending anything back.
🚚 Return Shipping
To start a return, email us at support@storestaywarm.com with:
Your order number
The reason for the return
Photo/video evidence (if applicable)
We will provide you with the return instructions and the appropriate return address.
Customers are responsible for return shipping costs, unless the item arrived damaged or defective.
❌ Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Used heating products
Gift cards
Clearance items (marked “Final Sale”)
📬 Late or Missing Refunds
If you haven’t received a refund after 7 days:
Check your bank account again
Contact your credit card company
Contact your bank
If you’ve done all of this and still have not received your refund, email us at support@storestaywarm.com
📧 Contact Us
If you have any questions about our return policy, contact us:
We’re here to help!